.agent-workspace-tabs{display:flex;gap:8px;padding:10px 20px;border-bottom:1px solid #d9e6e7;flex-shrink:0}.agent-workspace-tabs button{border:0;background:#eef6f5;color:#173348;border-radius:10px;padding:11px 16px;font-weight:700;cursor:pointer}.agent-workspace-tabs button[aria-selected=true]{background:#0f766e;color:#fff}.assistance-count{position:absolute;right:-7px;top:-9px;border:3px solid white;background:#bc3f2c;color:#fff;min-width:32px;padding:4px 6px;border-radius:20px;font-weight:800;text-align:center}.agent-owner-tools{display:flex;gap:24px;align-items:center;justify-content:space-between;margin-bottom:24px}.agent-owner-tools p{margin:5px 0}.agent-owner-tools .button-row{flex-wrap:wrap}.operations-guide-panel.assistance-mode{width:min(960px,calc(100vw - 32px))}.assistance-panel{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden}.assistance-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:6px 20px}.assistance-toolbar p{font-size:13px;color:#597087}.assistance-columns{display:grid;grid-template-columns:260px minmax(0,1fr);min-height:0;flex:1;border-top:1px solid #d9e6e7}.assistance-list{overflow:auto;background:#f4f8f8;border-right:1px solid #d9e6e7;padding:12px}.assistance-list button,.knowledge-document-button{display:block;width:100%;text-align:left;background:#fff;border:1px solid #d9e6e7;border-radius:12px;padding:13px;margin-bottom:10px;cursor:pointer;color:#173348;overflow-wrap:anywhere}.assistance-list button.selected,.knowledge-document-button.selected{border-color:#0f766e;box-shadow:0 0 0 1px #0f766e}.assistance-list strong,.assistance-list small,.knowledge-document-button small{display:block;margin:3px 0}.assistance-list small{font-size:11px;color:#62768b}.assistance-status{display:inline-block;padding:4px 7px;font-size:11px;border-radius:6px;background:#e9f4f2;color:#0b6862;font-weight:700}.assistance-status.escalated{background:#fff0df;color:#9a4919}.assistance-thread{display:flex;flex-direction:column;min-height:0;padding:16px;gap:10px;overflow:auto}.assistance-thread-heading{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.assistance-thread-heading h3{margin:0}.assistance-thread-heading small{display:block;color:#60758a}.assistance-messages{display:flex;flex-direction:column;gap:12px;overflow:auto;min-height:130px;flex:1}.assistance-message{align-self:flex-start;max-width:92%;border:1px solid #d9e6e7;border-radius:14px;background:#fff;padding:12px;white-space:pre-wrap;overflow-wrap:anywhere}.assistance-message.mine{align-self:flex-end;background:#def3ef;border-color:#b8e4da}.assistance-message strong,.assistance-message time{display:block;font-size:11px;white-space:normal;color:#526c7e;margin-bottom:5px}.assistance-message p{margin:0}.assistance-message time{margin:7px 0 0}.assistance-reply{display:flex;gap:8px;flex-shrink:0}.assistance-reply textarea{flex:1;resize:vertical;min-height:55px}.agent-small-dialog{width:min(560px,calc(100vw - 24px));padding:26px;background:white;color:#173348}.agent-small-dialog form{display:grid;gap:12px}.agent-small-dialog p{margin:0}.agent-knowledge-dialog{width:min(1180px,calc(100vw - 24px));max-height:90vh;padding:28px;background:#fff;color:#173348;overflow:auto}.agent-knowledge-dialog::backdrop,.agent-small-dialog::backdrop{background:#102c3c88}.knowledge-columns{display:grid;grid-template-columns:250px minmax(0,1fr);gap:24px}.knowledge-columns aside{border-right:1px solid #d9e6e7;padding-right:16px}.knowledge-columns aside>button{margin-bottom:14px}.knowledge-fields{display:grid;grid-template-columns:1fr 1fr;gap:15px}.knowledge-fields label{display:grid;gap:6px;font-weight:700}.knowledge-fields select[multiple]{min-height:125px;font-size:13px}.knowledge-reviewed{display:flex;align-items:flex-start;gap:9px;margin:15px 0}.knowledge-reviewed input{width:auto;min-height:0;margin-top:4px}.knowledge-extracted-section{margin-top:14px;border:1px solid #d9e6e7;border-radius:10px;padding:10px}.knowledge-extracted-section summary{font-weight:700;cursor:pointer}.knowledge-extracted-section textarea{width:100%;min-height:170px;margin-top:10px;line-height:1.6}.knowledge-source-text{white-space:pre-wrap;overflow-wrap:anywhere;border-bottom:1px solid #e0eceb;padding:14px 0}.agent-answer-options{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.agent-answer-options button{white-space:normal}.agent-answer-sources{font-size:11px;color:#536e80;margin-top:12px;border-top:1px solid #cfdfdf;padding-top:8px}.agent-answer-sources button{display:block;text-align:left;white-space:normal;font-size:11px;margin-top:4px}.assistance-routing-row{display:grid;grid-template-columns:1fr 1fr auto;gap:12px;align-items:center;border-bottom:1px solid #e0eceb;padding:13px 0}.fact-summary-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:12px 0 24px}.fact-summary-card{border:1px solid #cfe1df;border-radius:18px;background:white;padding:20px}.fact-summary-card.consolidated{background:#eff8f6;border-color:#aad5cc}.fact-summary-card h3{margin:0 0 10px;font-size:18px}.fact-summary-card .occupancy-value{font-size:34px;line-height:1.1;font-weight:800;color:#0d716b}.fact-summary-card .occupancy-caption{font-size:12px;color:#657d8c;margin:4px 0 15px}.fact-summary-card dl{margin:0}.fact-summary-card dl>div{display:flex;justify-content:space-between;align-items:baseline;gap:12px;border-bottom:1px solid #e5efee;padding:8px 0;font-size:13px}.fact-summary-card dt{color:#536b7b}.fact-summary-card dd{margin:0;text-align:right;font-weight:700}.fact-summary-date{font-size:13px;color:#657b8c}.agent-error-banner{padding:8px 16px;color:#a43b2c}.knowledge-document-state{font-size:11px;color:#0f766e;font-weight:700}
@media(max-width:760px){.fact-summary-grid{grid-template-columns:1fr}.knowledge-columns{grid-template-columns:1fr}.knowledge-columns aside{border-right:0;border-bottom:1px solid #d9e6e7;max-height:180px;overflow:auto;padding-bottom:14px}.agent-owner-tools{display:block}.knowledge-fields{grid-template-columns:1fr}.agent-knowledge-dialog{padding:18px}.assistance-columns{grid-template-columns:1fr}.assistance-list{max-height:150px;border-right:0;border-bottom:1px solid #d9e6e7;display:flex;gap:8px;flex-shrink:0}.assistance-list button{min-width:205px;margin:0}.assistance-thread{padding:12px}.assistance-routing-row{grid-template-columns:1fr}.operations-guide-panel.assistance-mode{width:100%}.agent-workspace-tabs{padding:10px}.agent-workspace-tabs button{font-size:12px;padding:10px}.assistance-message{max-width:96%}.assistance-reply{flex-wrap:wrap}.assistance-reply textarea{width:100%}}
/* Each workspace shares one flexible message area, with the composer kept visible. */
.operations-guide-panel{display:flex;flex-direction:column}
.operations-guide-header,.agent-workspace-tabs,.operations-guide-role-card,.operations-guide-quick-topics,.operations-agent-actions,.operations-agent-compose,.operations-guide-footer{flex-shrink:0}
.operations-agent-log{flex:1;min-height:0;overflow:auto}
#assistanceError:empty{display:none}
.assistance-reply{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end}
.assistance-reply textarea{min-width:0;width:100%}
.assistance-thread-heading{flex-shrink:0}
@media(max-width:760px){.assistance-columns{grid-template-rows:auto minmax(0,1fr)}.assistance-list{max-height:140px}.assistance-messages{min-height:80px}.assistance-list small:last-child{display:none}.operations-guide-footer{padding-bottom:max(12px,env(safe-area-inset-bottom))}}

#knowledgeServiceScope,#knowledgeAudience{grid-column:1 / -1}