Performance Improvement Plans are visible only to the named team member and authorized leaders.
DIRECTOR OF OPERATIONS · VIEW ONLY
F&B Operations
All outlets. Operational records cannot be changed from this account.
FOOD & BEVERAGE OPERATIONS
Daily Operations Centre
Fact Sheet planning, Olhuveli / Dream movements and the separate Romance daily report in one controlled workspace.
Each figure stays linked to its own published source; totals from different PDFs are not combined. Reports are valid through 23:59 Maldives time on their report date. At midnight, previous-day details stop showing. You can upload tomorrow’s PDFs in advance. Original PDFs are automatically deleted 7 days after upload.
Source checks
PLANNING
10-Day Occupancy Forecast
Published Fact Sheet figures for daily preparation. Resort forecasts, not confirmed restaurant covers.
BRAND SERVICE STANDARD
BSS Compliance
Observe, coach and report whether service standards are being followed during live operations.
Record BSS observation
Choose an outlet or group, then select its team member and the service standard observed.
BSS Compliance Report
Outlet Admin and above can review and export results within their authorised scope.
Date
Team member
Outlet
Standard
Result
Observed by
Feedback
OPERATIONS OVERVIEW
Good day
Your latest operational responsibilities.
TODAY’S BRAND & SERVICE FOCUS
Read today’s full message
Right hand over the heart. Place your right hand gently over your heart.
Lean slightly forward. Lean forward slightly from your upper body.
Greet with a smile. Say “Good morning”, “Good afternoon” or “Good evening”.
TODAYYour operations at a glance
Open the action you need without searching through the system.
MY ACCOUNTMy operational access
QUICK FINDFind anything you can access
Search staff name, ER number, task, checklist, outlet, roster or notification.
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TODAY’S F&B BRIEFING
What is happening today?
Loading department operations…
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NEEDS ATTENTION
Management actions
SYSTEM HEALTH
Operational services
NEEDS ATTENTIONApprovals & exceptions
No pending management items.
Pending0not started or on holdIn progress0currently being handledOverdue0requires attentionCompleted0completed or verified
Team overview
Registered workforce availability.
My duty roster
Your published shifts in Maldives time.
My attendance today
Roster-linked attendance recorded in Maldives time.
Assigned checklist work
Your unfinished checklist responsibilities.
Priority tasks
Critical, overdue and upcoming work.
Latest notifications
Assignments and status updates.
PACKAGE LOOKUP
Check an active guest package
Search by room number. Expired packages automatically disappear from the team view.
Room package searchEnter a room number to check current active package entitlements.
Recent active package updates
Latest submitted package sales and comments.
OWNER ONLY · EXECUTIVE OPERATIONS
Owner Control Center
One place to see what needs your attention across the full F&B operation without changing the authority of any other role.
F&B ASSISTANT
Knowledge & assistance
Publish reference documents and choose the manager who receives each outlet’s assistance requests.
LIVE MANAGEMENT STATUS
Preparing your executive operations view…
Live department data
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NEEDS YOUR ATTENTION
Management Priority Queue
Critical exceptions and approval items are surfaced here first.
OWNER-LEVEL CONTROLS
Secure Owner Actions
These shortcuts do not expand permissions for any other role.
DEPARTMENT OVERVIEW
Operational Areas
Live indicators from attendance, tasks, checklists, feedback, package upsell and roster coverage.
SYSTEM HEALTH
Operational Services
Application, database, notifications, roster coverage and checklist automation status.
OWNER ONLY · SYSTEM MONITOR
Task Manager Maintenance Bot
Monitors failures across the platform, records repeated issues and prepares safe recommendations. Sensitive fixes always require Owner approval.
TASK CONTROL
Operations tasks
Assign, follow up and verify work across the operation.
MANDATORY – BUFFET TAGS CHECKBreakfast 07:10–07:20 · Lunch 12:10–12:20 · Dinner 18:10–18:20Maldives time · Sunset and Malaafaiy supervisors and captains, plus Sunset’s Assistant Restaurant Manager. Assigned by published meal shift; off-duty and leave entries are excluded.
Task deletion requests
Review Outlet Admin requests before permanently removing tasks and their stored photos.
0 pending
OUTLET STANDARDS
Digital checklists
See the work that needs attention first. Open details only when you need them.
TODAY'S CHECKLIST WORKWhat needs your attention?Open work is shown first. Use filters only when you need a specific checklist.
Mandatory still open0
Returned for correction0
Overdue / missed0
FILTERSRefine checklist workFrequency and designation filters stay out of the way until you need them.
Frequency
Designation
Checklist deletion requests
Review Outlet Admin requests before permanently removing assigned checklist work.
0 pending
Checklist work
Current work matching your selected view.
0 shown
Recurring schedules
Automatic checklist generation is stopped. Existing schedules are kept for reference. Assign checklists manually; use Tasks for Owner-selected Daily, Weekly or Monthly assignments.
Checklist templates
Manage checklist standards and create new assignments.
GUEST EXPERIENCE
Guest Feedback
Record, assign and review guest comments across every outlet.
MANAGEMENT PILOT · NOT RELEASED TO TEAM MEMBERS
Revenue & Commission Pilot
Test outlet targets, roster-based daily allocation, bill evidence, duplicate control and verified staff revenue before wider release.
PILOT
CONTROLLED TESTINGBeverage Manager and above can review all outlets. Outlet Admins can open only their authorized Revenue outlet scope.Only the Department Head creates the original HOD monthly target. Outlet Admin target changes require HOD approval before replacing the active target.
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Revenue & Commission
MY REVENUE
Your Revenue & Commission
ACTIVE
My Monthly Commission Opportunity$0.00IN PROGRESS
Calculated from the approved outlet commission opportunity.
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Your personal target and progress.Your target to date follows approved targets and published roster allocations. Ask the assistant “my target” for your latest achievement percentage.
MY BILLS
Recent Revenue Bills
Check whether your submitted bills are pending, verified, rejected or voided.
0 bills
MY PERFORMANCE
Revenue Activity
Only verified bills are credited to your Revenue performance.
REVENUE & COMMISSION
Revenue Control
Role-based Revenue operations.
MonthCurrent month
MANAGEMENT
TODAY
Today's Performance
Live roster-based Revenue performance.
TEAM PERFORMANCE
Team Performance
Verified Revenue performance for the selected scope.
QUICK ACTIONS
Revenue Operations
Only actions allowed for your role and outlet authority are shown.
DAILY TARGET ALLOCATION
Roster-based target for today
OFF, annual leave, sick leave and other non-working roster codes are excluded automatically before the daily target is divided.
Choose a target and date to calculate active sellers.
CURRENT PILOT
Revenue Control Summary
Only verified bills count toward achievement.
Latest Pending Bills
Management verification queue.
Duplicate Attempts
Automatically rejected bill numbers.
Pending Verification
Review bill evidence and eligible revenue before crediting staff performance.
0 pending
Verified Sales
Permanent verified revenue records. Bill images expire after the retention period, but the transaction record remains.
Staff Performance
Management view of eligible Revenue sellers, their verified performance, internal Revenue targets and monthly commission opportunity.
MONTHLY TARGET GOVERNANCE
Outlet & Group Revenue Targets
Department Head sets the normal official HOD baseline, with Owner override authority when needed. Outlet Admins may redistribute or increase only their authorized target, then HOD approval is required. The approved official Revenue target stays unchanged by commission planning: the system adds a 10% motivational planning amount, then calculates the company-approved 5% commission opportunity from that planning target.
CONTROLLED PILOT
Target PortfolioFilter the month, group or outlet. Team performance below follows the same scope.
REGISTERED REVENUE TEAM
Team Revenue Performance
Eligible registered team members for the selected target scope.
0 team members
MONTH-END COMMISSION CONTROL
Commission Closing & Approval
Freeze the completed month, complete Outlet Review, obtain HOD approval, then Owner final lock. Approved commission can then be marked Paid.
MONTH-END CONTROL
Closing rule:Official Revenue Target stays unchanged. +10% motivational planning determines the planning target, 5% determines the commission pool, and the pool is divided by eligible registered team members. Only verified Revenue is included in the frozen month snapshot.
Bill Search & Traceability
Search bill number, ER number, staff name, room, outlet, date or amount.
AUTHORIZED REPORT DOWNLOADS
Revenue & Commission Reports
Outlet Admins are restricted to their authorized outlets. Beverage Manager, F&B Operations Manager, HOD and Owner can select one, several or all permitted outlets.
Bill images are not embedded in normal reports. The report shows whether evidence is still available inside Task Manager during the 45-day retention period.
OWNER ONLY · CONTROLLED ROLLOUT
Revenue Release & Access
Prepare outlet-by-outlet access without changing the core rule: designation defines seller eligibility; System Role + Operational Authority controls permissions.
Pilot Rules
Locked controls being tested before team-member release.
Eligible sellersWaiter / Waitress · F&B Attendant · Event AttendantOnly approved Team Member accounts in these designations are included.Daily allocationMonthly target ÷ calendar days ÷ active rostered sellersOFF, AL, SL, CL, PH and People & Access leave are excluded automatically.Duplicate controlOne bill number = one permanent system recordAny repeated bill number is hard rejected and never adds revenue.Duplicate notificationUploader + Outlet Admin + Owner + HODRejected duplicate attempts remain in audit history.Bill image retentionMinimum 45 days from uploadImage is automatically removed from private storage after retention. Bill number, amount, seller, verification and audit record remain.Record removalRequest + mandatory comment + Owner approvalApproved removal changes the record to VOIDED and excludes it from Revenue/targets. The audit record and bill number remain permanent.Commission planningOfficial target + 10% motivational planning, then × 5%The +10% planning target is internal and used solely to calculate the commission opportunity. It does not replace the official Revenue target.Individual commission opportunityTotal 5% commission pool ÷ eligible registered team membersTeam members can view their own roster-based target, verified Revenue, achievement percentage and commission opportunity. Other members’ personal figures remain restricted.
OFFICIAL SOP-FBS2026001
Sales Incentive Master
Effective-dated F&B SOP and PPP rules. Every submitted claim keeps the exact rule version used at submission.
20 JULY 2026
FINANCE CONTROLLED ACCESS
Finance Rebate Portal
Upload Finance rebate data, trace matching Revenue bills and notify the responsible outlet automatically.
FINANCE UPLOAD ONLY
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Restricted Finance workspace
Finance can upload rebate data here. Revenue targets, approvals, commission closing, user access and all other Task Manager functions remain blocked.
Latest Upload Result
Each Excel row is checked separately. Unmatched records remain available for later tracing.
Rebate Records
Matched and unmatched Finance uploads with complete bill-tracing information.
PACKAGE UPSELL TRACKER
Package Log
Record confirmed package sales, search active rooms and keep a permanent audited sales history.
Room Package Search
Search active packages by villa, guest name or bill number.
PACKAGE APPROVALS
Change & deletion requests
Beverage Manager reviews package correction requests. Department Head and Owner control permanent deletions.
0 pending
PACKAGE SALES REPORT
Upsell Performance Reports
Download a professional report for an individual outlet, a combined outlet group, one team member, or all permitted team members together.
Report control: outlet and outlet-group reports use the selling outlet. Every detailed audit row shows Bill No., Guest Name, Room No., selling outlet, registered outlet, seller and revenue. Deleted records remain visible for audit but are excluded from revenue and rankings.
Active Packages
Current active guest packages. Expired packages are hidden from normal team access.
0 active
TEAM SCHEDULING
Duty Roster
Create, import, review and publish outlet rosters matched by ER number.
Supervisor roster authority is separate from your personal weekly duties. Publishing still requires an authorised admin.
Weeks run Sunday to Saturday. Rosters expire after their final date at midnight Maldives time. Attendance history remains available in reports.
SAFE POST-PUBLISH CHANGES
Roster Amendments
Search by ER number or name. Outlet Admin changes wait for Owner or F&B Operations Manager approval; authorized management changes apply immediately.
ATTENDANCE CONTROL
Attendance
Check-In, Check-Out, live duty status and official attendance records.
My attendance today
Use the in-system camera scanner for every Check-In and Check-Out. All roster and attendance rules are applied before anything is recorded.
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Staff Attendance ScannerScan the live outlet QR using your phone camera.
MANUAL ATTENDANCE CONTROL
Manual Attendance
Outlet Admin submissions stay pending for approval. Owner, Department Head and F&B Operations Manager entries apply directly to the official attendance record and remain fully audited.
Attendance QR
Secure QR access for the selected outlet.
Choose an outlet and load today’s QR.
OWNER ONLY
Attendance QR Security Audit
Complete history of QR controls, scan attempts, attendance records, and manual corrections.
Who’s On Duty
Live outlet attendance against the published roster.
Team MemberShiftINOUTWorkedIssue / StatusAction
PERFORMANCE
Attendance Analytics
Compare scheduled and actual attendance, overtime, exceptions, and mandatory checklist completion.
Scheduled days0
Worked days0
OFF / Leave0
Late arrivals0
Early departures0
Missing checkout0
Scheduled hours0h
Actual hours0h
Overtime0h
Attendance0%
Mandatory completion0%
MONTHLY RECORDS
Monthly Attendance Sheet
Review the outlet attendance, approve the completed month, and download the locked official record.
Open
Employees0
Present days0
Absent days0
OFF / Leave0
Late days0
Missing checkout0
Actual hours0h
Overtime0h
Codes: P Present · LT Late · MC Missing checkout · A Absent · OFF Rostered off · L Approved leave · – No roster. Employees are listed under their registered home outlet. Open an individual sheet below to print it or download the official Excel format.
INDIVIDUAL PRINT SHEET
Employee Attendance Sheet
Search by name or ER number, review the automatically recorded times, then print for signatures.
Choose a team member to view their individual monthly attendance sheet.
Daily Attendance Exceptions
Review roster and attendance issues requiring management action.
Attendance history
Official daily records linked to published roster shifts, OFF days and Leave status.
Attendance and overtime rules
Owner-controlled safeguards and OT calculation applied to official attendance.
PEOPLE & ACCESS
Registrations and outlet teams
Review permitted registrations and view team members by outlet.
IDENTITY REVIEW
Profile picture approvals
Review new or replacement staff profile pictures for your authorized outlet.
0 pending
OWNER ONLY
Office Attendance Accounts
Create and manage restricted office accounts. Attendance QR is locked to one outlet. These accounts can also upload, review and publish both resort Daily Movements PDFs.
Restricted office access: these accounts cannot access tasks, checklists, guest feedback, package sales, roster management, reports, People & Access, or Owner controls.
OWNER ONLY · FINANCE ACCESS
Finance Rebate Accounts
Create restricted Finance accounts numbered FNC0001, FNC0002 and onward.
Finance security: Revenue Pilot is view-only. Upload permission exists only inside the Finance Rebate Portal. No approvals, settings, closing, attendance, tasks or people access.
OWNER ONLY · PRIVATE QA
Hidden Testing Account
Test the live app as another role without exposing the account to managers, outlet admins or team members. Test Mode is read-only, so live operational records cannot be changed.
Not created
Pending registrations
Only authorized managers can approve access for the requested outlet.
0 pending
Password reset requests
Confirm the Team Member personally before approving a one-time reset code.
0 pending
Team members by outlet
Open an outlet to view its assigned team members and manage their access.
SECURE LEADERSHIP COMMUNICATION
Leadership Chat
Live department, outlet and private conversations for authorized leaders.
Live updates
LEADERSHIP ROOM
F&B Leadership
Owner, Department Heads and Outlet Admins
Owner audit log
Message creation, editing and removal activity. Removed content stays protected in the message revision record.
MANAGEMENT WORKFLOW
Approvals Center
Review attendance, roster amendments and completed work in one queue, within your approval authority.
0 pending
Pending items
Review opens the matching record. Items waiting for another approver are shown separately from your actionable count.
OWNER ONLY · SYSTEM GOVERNANCE
Audit Log & Permission Matrix
Immutable management activity, role controls and operational permission visibility in one Owner-only area.
CORE SECURITY RULEDesignation does not grant system permissions.Permissions are controlled only by System Role + Operational Authority. The matrix below is read-only and cannot change access.
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FULL AUDIT LOG
Management Activity
Successful management changes are recorded automatically and cannot be edited from this page.
0 records
Open the audit logSelect filters and run the audit.
ROLE & PERMISSION MATRIX
Current System Authority
Read-only reference for the permissions attached to each system role and operational authority level.
Owner reference
NOTIFICATION CENTER
Notifications
Assignments, approvals, roster updates and operational alerts. Enable push once on each phone.
OPERATIONS REPORT
Performance reports
Choose an outlet to review its tasks, deadlines and checklist performance.
Outlet performance
Each outlet's workload and progress in one place.
Completion includes completed and verified tasks. Exempt tasks are excluded from the percentage. Overdue tasks are shown separately from other open work.
Checklist performance
On-time completion, delays, missed deadlines and returned work for the selected period.
Completed0all verified checklistsOn time0verified by deadlineLate0verified after deadlineMissed0deadline passed, not verifiedReturned0required correction
Checklist Performance by Outlet
Outlet / shared scope
Total
Completed
On time
Late
Missed
Returned
Compliance
Compliance: on-time verified checklists divided by all checklists whose deadlines have passed. Returned counts include corrected checklists that were later verified.
Hospitality Operations Task Report
Task
Outlet
Assigned to
Due
Status
Completed
Verified
MY ACCOUNT
Profile
Your approved access and operational responsibility.
PROFILE PICTURE
Your staff photo
Upload a clear profile picture. Non-Owner uploads become live only after an authorized admin approves them.
Not uploaded
Your current approved picture stays visible while a replacement is waiting for approval.
